Send us an e-mail
For non-urgent questions, or if you'd rather write in your own time. We reply as soon as we can.
info@sosforall.chTalk to us. We're here for you, 24/7.
Our Help Chat is free, confidential and anonymous. On the other side is a trained team — crisis counselors, psychologists, medical and legal experts — ready to welcome you without judgement.
Open the chat now
If the chat doesn't open, you'll find other ways to reach us below.
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Free
Our support costs nothing and asks nothing in return. No sign-up needed.
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Confidential
What you write stays private. The chat runs on a Swiss server managed by the association.
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Anonymous, if you wish
You don't have to tell us your name. Share only what you feel comfortable sharing.
Who answers
A team of trained volunteers, with different skills for different needs.
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Crisis counselors
People trained in listening and in handling difficult moments: your first point of contact.
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Psychologists
For deeper emotional support and guidance towards the right next steps.
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Medical experts
When the situation touches physical health, they know how to assess and refer.
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Legal advisors
To orient you when your problem also has a legal side: violence, bullying, conflicts.
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AI first response
While you wait for a person, an automated assistant offers immediate information and first support. We always tell you clearly when you are not talking to a human.
How it works
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Open the chat
Tap the “Open the chat” button: a window opens right here on the site, on your phone too. No registration.
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Describe what's going on
Start however you like — no perfect words needed. Even just “hi, things are tough right now” is fine.
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Get the right support
The team member best suited to your situation replies. At your pace, without rush and without judgement.
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Resources for afterwards
If useful, we leave you contacts and resources to continue: local services, professionals, dedicated helplines.
We can help with
Whatever you are going through, it is never “too small” to write to us.
- Anxiety & panic attacks
- Depression
- Suicidal thoughts
- Self-harm
- Family conflict
- Bullying
- Relationship issues
- Loneliness
If your topic isn't on the list, write to us anyway: we'll listen and, if needed, help you find the right service.
Privacy & safety
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Confidential
Conversations stay between you and the team, on the association's Swiss server.
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Anonymity possible
You can write without telling us who you are. No mandatory data, no registration.
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Zero judgement
Whatever your story, we welcome you. No unsolicited advice, no lecturing.
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Emergency escalation
If you are in immediate danger, we guide you straight to the right emergency services (144, 117) with clear protocols.
When we're available
The Help Chat is designed to be available 24 hours a day, 7 days a week. The AI assistant replies instantly at any time; volunteers take turns to cover as many hours as possible. If a person isn't immediately available, leave a message — we'll reply as soon as we can.
In an emergency, don't wait for our reply: call 144 immediately.
Languages you can write in
Write to us in the language you feel most comfortable with.
- Italian
- English
- German
- French
We are working on adding more languages.
The “Quick exit” button
At the top right of every page there is a button that instantly closes this site and opens a neutral page (Google), replacing it in your browser history. It's there to protect you if you don't want anyone to see what you're reading.
Frequently asked questions
Is the chat really free?
Yes, completely. There is no cost, no subscription and no follow-up request. The service is funded by donations to the association.
Can I stay anonymous?
Yes. You don't need to register or tell us your name: you share only what you choose to.
Who answers the messages?
Trained volunteers: crisis counselors, psychologists, medical experts and legal advisors. An AI assistant gives an immediate first response while you wait for a person — and we always tell you clearly when you are not talking to a human.
When is the chat available?
The service is designed to be active 24/7: the AI assistant always replies, and volunteers take turns to cover as many hours as possible. If nobody is there, leave a message and we'll answer as soon as we can.
What if I'm in danger right now?
Don't wait for the chat: call 144 (medical emergency) or 117 (police) immediately. 143 (Helping Hand) and 147 (Pro Juventute, for young people) are available around the clock.
Other ways to get help
The chat isn't the only channel. If you prefer — or if we're not answering right now — here are the alternatives.
Numbers to call right now
These services are available 24 hours a day, every day. If you are in immediate danger, call 144 or 117.